Contact Information

Important Notice To Read First

The Office of Teaching Initiatives priority is to process and evaluate completed applications and issue certificates. We receive over 12,000 new applications monthly, in addition to thousands of other pieces of mail sent in for already pending applications. Application processing time may take several weeks dependent upon the volume of applications and pathway of application.

When you send in your supporting documentation, please check your TEACH account to see that it is logged in (go to Account Information, Correspondence).  Note: Mail processing may take several weeks depending on the volume of mail, especially during peak periods.  Sending documents overnight or certified mail will not speed the processing of your documents as these items will be logged in with the rest of the mail received on that day.  For tracking purposes, items sent by certified mail will be stamped as ‘received’ and the green card returned to you; however, these items will be logged to your account with the rest of the mail received on that day and not on the date received.

Before you contact us, please know that staff for email or phone calls is limited. Therefore, we urge you to check out the following resources on our web site purposely designed to help you access helpful information 7 days a week, 24 hours a day. Our experience has been that most questions can be easily answered using our Web site.

Office of Teaching Initiatives
New York State Education Department
89 Washington Ave, 5N EB
Albany, New York 12234

Office of School Personnel Review and Accountability
New York State Education Department
981 Education Building Annex
Albany, NY 12234


Additional Contact Information

Last Updated: May 15, 2018