Fingerprinting FAQ's

  1. What is the Statewide Vendor Managed System (“SVMS”) for fingerprinting?
  2. Is there more than one vendor?
  3. How do I schedule a fingerprinting appointment?
  4. MorphoTrust requires me to provide an “ORI Number.” What is an ORI Number and what is it used for?
  5. What is the ORI Number for the New York State Education Department (“NYSED”)?
  6. When is the final date I can start a new fingerprint transaction using the existing process?
  7. When will I be able to contact MorphoTrust to start a new fingerprint application?
  8. Will there be any way for someone to get fingerprinted between July 10, 2015 and August 3, 2015?
  9. Three weeks seems like a long time to be shut down. Why is there a 3 week gap between the end of NYSED service and the start of the service with MorphoTrust?
  10. Can someone start a fingerprint transaction through the existing process and then complete it with MorphoTrust?
  11. Will schools or contract service providers be able to pay for fingerprinting on behalf of their employees if they elect to do so?
  12. Can I contact MorphoTrust during the “shut-down” period to make an appointment for when MorphoTrust goes live? 
  13. Will we still use TEACH to file an application?
  14. What method of payment can I use for my fingerprint application fee? 
  15. Do schools still use TEACH to request clearances, view status messages and enter hire/termination dates?
  16. What are the available options for schools, BOCES, colleges and other entities that wish to have a greater involvement in the fingerprinting process?
  17. If selected as a partner, can we offer fingerprinting services only during the school year (i.e. suspend fingerprint processing during holidays and summer vacation)?
  18. Is the Livescan equipment we own compatible with MorphoTrust software?
  19. Does MorphoTrust charge a fee for their services?
  20. What are the DCJS or FBI fingerprint search fees for electronic submission?
  21. What is the total fee for fingerprinting?  The total fee for fingerprinting is $99.70. 
  22. Where are the MorphoTrust locations in the state?
  23. Are photos required to be submitted?
  24. What kind of ID information do I need to provide for fingerprinting?
  25. How will the process change from the current process?
  26. Am I required to have my fingerprints electronically scanned?
  27. What if I need to be fingerprinted for my New York State teacher or administrator certification and I do not reside in New York State?
  28. What are the names of the Enrollment Centers? 
  29. Is there a charge for applicants who fail to show up for their appointment?
  30. Do I have to pay another fee if I have to get re-fingerprinted due to a rejection?
  31. How will I know if my fingerprints are rejected?
  32. How does NYSED find out that I have been fingerprinted?
  33. How can I find out information about my fingerprints?
  34. I am only seeking employment in a school.  I am not applying for certification.  Do I have to create an account in TEACH?
  35. Will school employers still be able to view information about the status of a fingerprint application in TEACH?
  36. Will conditional clearances and emergency conditional appointments still be available when necessary?
  37. What are conditional clearances and emergency conditional appointments?
  38. How long does it take to get a clearance?
  39. Who gets notified of the clearance?
  40. What is a conditional clearance?
  41. What is an emergency conditional appointment?
  42. What types of individuals are exempt?
  43. What if my background check reveals a crime?
  44. What are my due process rights if I am requesting clearance for employment and my background check reveals a crime?
  45. What if I am an applicant for certification or a currently certified teacher and my criminal background check reveals a crime?
  46. What if I have been fingerprinted for employment before?
  47. Where do I get additional information on the fingerprinting process?
  48. What if I got married and/or moved after I created my TEACH account?  Will my fingerprint results get matched to my TEACH account if my name or address has changed?
  49. What name should I use when I get fingerprinted (nickname, abbreviated name, married name, etc.)?

 

 

Fingerprinting Changes
Frequently Asked Questions

  1. What is the Statewide Vendor Managed System (“SVMS”) for fingerprinting?

    A:         The SVMS is a system for capturing fingerprints for civil purposes (i.e. employment, licensing, pistol permits, etc.) for New York State agencies.
    top

  2. Is there more than one vendor?

    A:        No, there is one vendor.  The name of the vendor is MorphoTrust.  MorphoTrust has a website that provides more information on the fingerprinting process:  www.identogo.com.
    top

  3. How do I schedule a fingerprinting appointment?

    A:        Contact MorphoTrust by going to their website at www.identogo.com and clicking on New York State on the map, or calling (877) 472-6915.
    top

  4. MorphoTrust requires me to provide an “ORI Number.”  What is an ORI Number and what is it used for?

    A:        An ORI Number is a unique number that is assigned to the New York State agencies by the New York State Division of Criminal Justice Services (“DCJS”).  It is a way for both the vendor and DCJS to know which agency to send the fingerprint results to once the fingerprinting process is complete. 
    top

  5. What is the ORI Number for the New York State Education Department (“NYSED”)?

    A:        On the MorphoTrust system, NYSED uses a code (which is easier to remember) rather than a number.  The NYSED code is:

    ORI Number:

    TEACH

    top

  6. When is the final date I can start a new fingerprint transaction using the existing process?

    A:        The final date to start a new fingerprint transaction will depend on the method for fingerprints.  The last day to submit new ink and rolled fingerprint cards is June 26, 2015.  The last day to submit new Livescan fingerprint images utilizing the current Comnetix system is July 10, 2015.
    top

     

  7. When will I be able to contact MorphoTrust to start a new fingerprint application?

    A:        MorphoTrust will be accepting new fingerprint applications/appointments on August 3, 2015. 
    top

     

  8. Will there be any way for someone to get fingerprinted between July 10, 2015 and August 3, 2015?

    A:        No.  No new fingerprint applications will be taken during the transition period.
    top

     

  9. Three weeks seems like a long time to be shut down.  Why is there a 3 week gap between the end of NYSED service and the start of the service with MorphoTrust?

    A:        The 3 week “gap” time frame is needed to try to resolve incomplete records, such as fingerprints that are rejected because the images were poor quality that are unreadable by DCJS or the FBI.  NYSED must communicate with the individual so they can attempt to submit another “good” set of fingerprints.
    top

     

  10. Can someone start a fingerprint transaction through the existing process and then complete it with MorphoTrust?

    A:        No.  They are two different transactions and cannot be linked.  That is why it is so important to complete the process as soon as possible or wait until August 3, 2015 to start the process with MorphoTrust. Anyone who has not completed the process by August 3, 2015 will need to start over with MorphoTrust and will incur a new fee.
    top

     

  11. Will schools or contract service providers be able to pay for fingerprinting on behalf of their employees if they elect to do so?

    A:        Yes.  Schools or contract service providers have several payment options: 

    • school or business credit card;
    • school or business check; or
    • escrow account established with MorphoTrust (see www.identogo.com,  select “NY” and then select “Forms and Links”).
      top

     

  12. Can I contact MorphoTrust during the “shut-down” period to make an appointment for when MorphoTrust goes live? 

    A:        No.  The first day that you can schedule an appointment with MorphoTrust is August 3, 2015.  In many instances MorphoTrust has same day appointment availability; therefore, it may be possible for you to complete the entire process in one day. 
    top

     

  13. Will we still use TEACH to file an application?

    A:        No.  The entire fingerprint application and fee will be managed by MorphoTrust.  Applicants for fingerprinting can complete an online application and schedule a fingerprinting appointment, or can talk to a MorphoTrust representative on the telephone to complete the application and appointment process. 
    top

     

  14. What method of payment can I use for my fingerprint application fee? 

    A.        The fingerprinting fee can be paid at the time of scheduling through a credit card or employer escrow account, or on-site at the time of the fingerprinting appointment with a check only.  At this time, the fingerprint scanning locations are not equipped to handle credit card payments.  If you want to pay by credit card, the fee must be paid online, or over the telephone in advance of your fingerprint scanning appointment.  The only way to pay for fingerprints at the time of scanning is by check (i.e., personal, business check, government check, certified check, bank check or money order made payable to “MorphoTrust USA”)
    top

     

  15. Do schools still use TEACH to request clearances, view status messages and enter hire/termination dates?

    A:        Yes.  Schools will still request clearance for employment and view information concerning an applicant’s status (i.e. full clearance, conditional clearance, denied, fingerprint images rejected, new prints needed, etc.), and enter hire/termination dates through the TEACH system. 
    top

     

  16. What are the available options for schools, BOCES, colleges and other entities that wish to have a greater involvement in the fingerprinting process?

    A:        There are two available options that MorphoTrust will consider.

    • Partnership: The MorphoTrust IdentoGO Partner Program allows for entities with a vested interest in the enrollment and background check process to become a part of the statewide civil fingerprinting network.  Ideal partners are security-minded, customer-focused, and entrepreneurial. They care about the safety of their communities, their country, and its citizens. Ideal partners maintain Service Centers that are safe and easy to locate, ADA compliant, and where a minimum of 200 square feet of office space can be devoted to the IdentoGO business, with the ability to expand and maintain staffing levels as applicant volume and service offerings increase. Their Service Centers offer flexible hours of operation, ample off-street parking, and accept all applicant types.  Partner prospects will also be required to submit all potential Enrollment Agents for vetting.  This process includes, but is not limited to, a citizenship audit, fingerprint based background check, credit check and drug screening. For more information on IdentoGo partnerships visit www.identogo.com and select “Partners.”
    • Host Site:  A host site is one in which MorphoTrust IdentoGO staff will utilize an entity’s location to conduct statewide fingerprinting services.  This is often considered by some agencies as it allows for a convenient location to have their own staff processed.  However, the host site remains open to all applicants utilizing the statewide vendor managed network.  
      top

     

  17. If selected as a partner, can we offer fingerprinting services only during the school year (i.e. suspend fingerprint processing during holidays and summer vacation)?

    A:        The NYS Vendor-Managed Civil Fingerprint Capture contract requires that every applicant be provided with a fingerprint appointment within 7 calendar days of request.  As such, all partner prospects will be required to print applicants 52 weeks per year. 
    top

     

  18. Is the Livescan equipment we own compatible with MorphoTrust software?

    A:        Generally, no.  The Livescan equipment used at most Livescan sites is older and is not compatible with the current MorphoTrust system.
    top

     

  19. Does MorphoTrust charge a fee for their services?

    A:        Yes.  MorphoTrust’s fee is currently set at $12.25 for the software, equipment and staffing costs associated with the services provided which includes scheduling appointments, rolling the prints, collecting photos and transmitting the fingerprint and photo electronically to DCJS.  The vendor fee is a sliding scale fee which may be adjusted twice per year based on statewide volume.  This fee is in addition to any required DCJS and FBI search fees.  The total of all required fees is paid per applicant in one payment to MorphoTrust. 
    top

     

  20. What are the DCJS or FBI fingerprint search fees for electronic submission?

    A:        The DCJS fingerprint search fee is currently $75.00. The FBI fee is currently $14.75.
    top

  21. What is the total fee for fingerprinting?  The total fee for fingerprinting is $102.00. 

    A:        The fee breakdown is as follows:


    DCJS Fee

    $75.00

    FBI Fee

    $14.75

    MorphoTrust Fee

         $12.25

    Total

    $102.00

    top

     

  22. Where are the MorphoTrust locations in the state?

    A:        A list of currently available locations can be found at www.identogo.com.  Select “NY” and then click on “Locations” to view the listing.
    top

     

  23. Are photos required to be submitted?

    A:        Yes.  MorphoTrust takes a photograph at the time the fingerprints are scanned. 
    top

     

  24. What kind of ID information do I need to provide for fingerprinting?

    A:        You must have two forms of identification.  At least one form of identification must contain a photo. 

    Acceptable photo documents include

      • Unexpired U.S. Passport;
      • Permanent Resident Card or Alien Registration Receipt Card (Form I-551);
      • Unexpired foreign passport;
      • Unexpired Employment Authorization Document that contains a photograph (Form I-766);
      • Unexpired driver’s license issued by a U.S. state or by a Territory of the United States provided that such license contains a photograph and information including the name, date of birth, gender, height, eye color and address;
      • Unexpired ID card issued by a federal, state, or local government agency or by a Territory of the United States provided that such ID card contains a photograph and information including the name, date of birth, gender, height, eye color and address;
      • Uniformed Services Identification Card (Form DD-1172-2);
      • U.S. Military Identification Card;
      • U.S Coastguard Merchant Mariner Card;
      • Unexpired Canadian Driver’s License;
      • Federal Government Personal Identity Card (PIV);
      • Department of Defense Common Access Card; or
      • School Student ID card with a photograph (when accompanied by an original or certified copy of a birth certificate issued by a state, county, municipal authority or  a Territory of the United States, bearing an official seal, a U.S. Social Security Card, or a Student Visa (F1/M1) issued by the U.S. Department of Consular Affairs).

    Acceptable supplementary identification documents include

      • U.S. Military Service Record (Form DD-214);
      • Military Dependent’s Identification Card;
      • Native American tribal document;
      • U.S. Tribal or Bureau of Indian Affairs Identification Card;
      • U.S. Social Security card;
      • Original or certified copy of a birth certificate issued by a state, county, municipal authority Territory of the United States, bearing an official seal;
      • Certification of Birth Abroad issued by the U.S. Department of State;
      • Student Visa (F1/M1) issued by the U.S. Bureau of Consular Affairs;
      • International Driving Permit;
      • Unexpired Foreign Driver’s License;
      • Unexpired U.S. Visa issued by the U.S. Department of Consular Affairs for travel to or within, or residence within, the United States (Examples: Temporary Worker Visa (B1/B2/H1B/H2B/L1/TN1), Permanent Employment Visa (EB 1-5), Visitor Visa (B2), Cultural Exchange Visa (J1), or Temporary Non-Immigrant Religious Worker Visa (R1);
      • U.S. Citizen ID Card (Form I-197);
      • Certificate of Citizenship (N-560);
      • Replacement of Certificate of Citizenship (N-561);
      • Certificate of Naturalization (N-550); or
      • Replacement Certificate of Naturalization (N-570).

      For persons under the age of 18 who are unable to present an acceptable photo document listed above, he or she shall provide:

      • One form of supplementary identification; and
      • A certified school record or report card; or
      • Clinic, doctor or hospital record.
        top

     

  25. How will the process change from the current process?

    A:        The current process uses TEACH for the fingerprint application and fee.  In the new process, MorphoTrust is responsible for managing the application, fee and digital fingerprint scanning.
    top

     

  26. Am I required to have my fingerprints electronically scanned?

    A:        Yes.  Electronically scanned fingerprints captured at a MorphoTurst location in New York State are required for all applicants for certification and employment.
    top

     

  27. What if I need to be fingerprinted for my New York State teacher or administrator certification and I do not reside in New York State?

    A:        There are two options:

    • You can make an appointment at a MorphoTrust Enrollment Center in New York State; or
    • You can contact NYSED at ospra@nysed.gov for instructions on how you may satisfy the fingerprinting requirement for purposes of certification only.
      top

     

  28. What are the names of the Enrollment Centers? 

    A:        MorphoTrust does not publish the business name where Enrollment Centers are located.  This prevents applicants from walking in without an appointment.  This information will be supplied upon completion of the registration process.  General location information may be found by visiting www.identogo.com and clicking on New York State on the map.
    top

     

  29. Is there a charge for applicants who fail to show up for their appointment?

    A:        No.  Charges are only assessed upon completion of the enrollment process. 
    top

     

  30. Do I have to pay another fee if I have to get re-fingerprinted due to a rejection?

    A:        No.  If fingerprints are rejected due to poor quality prints and a reprint appointment is necessary, there is no additional charge, provided that the reprints are submitted in a timely manner.  It is important that you advise MorphoTrust that you are getting re-fingerprinted because your fingerprints were rejected (rather than an initial set of fingerprints which requires payment of a fee).
    top

     

  31. How will I know if my fingerprints are rejected?

    A:        MorphoTrust will contact applicants whose fingerprints are rejected using the telephone contact information provided during the fingerprint application process.  If they are unsuccessful after three attempts, then MorphoTrust will attempt to notify the applicant of the rejection by sending a letter to the applicant at the address provided.  When an applicant receives notice that their fingerprints have been rejected, it is imperative that they follow up with MorphoTrust to be reprinted in a timely manner.  Failure to do so may result in an inability to complete the existing application and the requirement that the applicant start the process over and pay a new fee.   
    top

     

  32. How does NYSED find out that I have been fingerprinted?

    A:        Information provided to MorphoTrust during the fingerprint application process is electronically transmitted to the TEACH system maintained by NYSED. 
    top

     

  33. How can I find out information about my fingerprints?

    A:        Applicants that have an account in TEACH (i.e., teacher certification applicants or holders) and school employment applicants who have created an account in TEACH can view information about the status of their fingerprint application in TEACH.
    top

     

  34. I am only seeking employment in a school.  I am not applying for certification.  Do I have to create an account in TEACH?

    A:        After the transition to the new fingerprinting system with MorphoTrust, it is no longer necessary to create an account in TEACH to get clearance for employment in a school setting. 
    top

     

  35. Will school employers still be able to view information about the status of a fingerprint application in TEACH?

    Yes.  School employers will be able to view messages in TEACH that provide status information relative to the progress of a fingerprint application.  The status messages are anticipated to be updated on a daily basis.
    top

     

  36. Will conditional clearances and emergency conditional appointments still be available when necessary?

    A:        Yes.  Nothing in the new fingerprint process impacts the clearance process.
    top

     

  37. What are conditional clearances and emergency conditional appointments?

    A:        Conditional clearances issued by NYSED are time limited.  They are good for 45 days with the option for one additional 45 day extension. The conditional clearance is issued by NYSED when the state process is complete but the federal process is not complete.  It is almost always due to poor fingerprint quality which resulted in a rejection of the fingerprints by the FBI.  Once NYSED issues a conditional clearance, a school may make a conditional appointment.  The employee must sign a statement indicating to the best of his or her knowledge, any criminal history he or she has in any jurisdiction outside of New York State.  An emergency conditional appointment is not issued by NYSED.  It is an emergency appointment approved by the local school employer when an unforeseen vacancy occurs.  The employee must sign a statement indicating to the best of his or her knowledge, any criminal history he or she has in any jurisdiction.   The emergency conditional appointment is good for 20 days.  The school must have a policy in effect to provide for the safety of school children who have contact with an employee under such circumstances. 
    top

  38. How long does it take to get a clearance?

    Generally, it takes the Education Department approximately 12-16 weeks from the time OSPRA receives your fingerprint packet until a clearance is mailed to you and the covered school and/or the Office of Teaching Initiatives. Online applications and payments will be processed within 2 - 4 weeks of reciept of your fingerprint cards. If your fingerprints are rejected or you have a criminal history, resolution of your fingerprint clearance will take longer. 
    top

  39. Who gets notified of the clearance?

    If you are seeking clearance for employment in a school district, charter school or BOCES, a copy of the clearance is mailed to you and the school district, charter school or BOCES. If you are seeking clearance for certification the Office of Teaching Initiatives will be notifed directly when your fingerprints have been cleared. 
    top

  40. What is a conditional clearance?

    A conditional clearance for employment is a determination by SED that based upon its review of a prospective school employee's criminal history record obtained from DCJS, such individual may be employed by a board of cooperative educational services, charter school, or school district in New York State on a conditional appointment, provided that all other requirements for employment are met. The actual conditional appointment is at the discretion of the covered school. Certain conditions must be in place for a school district to make a conditional appointment, such as the individual must sign a statement indicating whether he or she has a pending criminal charge or a criminal conviction in any state outside of New York state and the covered school must have a mandatory safety policy in place.
    top

  41. What is an emergency conditional appointment?

    Covered schools that have adopted a mandatory safety policy and that are unable to wait for a clearance from the Department due to an unforeseen vacancy (occurring less than 10 days before the start of any school session; when no other qualified individual is available; and when it is necessary to maintain services which the district is legally required to provide to protect the health, education or safety of students or staff) may make an emergency conditional appointment for a prospective employee. Emergency conditional appointments may be made only in certain limited circumstances and have a 20-day duration. The applicant must send his or her fingerprints to the Department for processing and must sign a statement indicating whether he or she has a pending criminal charge or a criminal conviction in any jurisdiction.
    top
     

  42. What types of individuals are exempt from the fingerprinting requirement?

    Volunteers and employees who have no direct contact with students, are examples of individuals who are exempt. There are also special rules that apply to performing artists, guest lecturers who will be in a covered school five days or less. Please refer to the Part 87 of the Commissioner's Regulations for the definition of prospective school employee. 
    top

  43. What if my background check reveals a crime?

    If a background check reveals a crime, an analysis must be conducted by SED in accordance with the standards set forth in the Executive Law § 296(16) and the Corrections Law §§ 752 and 753 to determine whether a clearance should be issued. If it is determined that there may be an impediment to issuing a full clearance, you have certain due process rights depending on whether you are an applicant for certification, or an applicant for employment either for a certified position or for a position for which no certification is necessary. 
    top

  44. What are my due process rights if I am requesting clearance for employment and my background check reveals a crime?

    You have due process rights as outlined in Part 87.5 of the Commissioner's Regulations. For a general description of those rights, please see the section on fingerprinting due process. 
    top

  45. What if I am an applicant for certification or a currently certified teacher and my criminal background check reveals a crime?

    You have due process rights as outlined in Part 83 of the Commissioner's Regulations. For a general description of those rights, please see the section on teacher discipline due process. 
    top

  46. What if I have been fingerprinted for employment before?

    It depends on why you were fingerprinted. If you were fingerprinted after July 1, 2001 and you submitted your fingerprints to the State Education Department pursuant to the SAVE Legislation, then you do not need to be fingerprinted again for subsequent employment in a covered school, irrespective of whether you ever worked there, or for subsequent applications for certification. If you were fingerprinted for another type of employment, such as a daycare worker, a security guard, a police officer, etc., you need to be fingerprinted again. The information that is contained in the reports that were generated as a result of those fingerprinted is maintained by another entity and is confidential. The Education Department does not have access to that information for making the determinations relating to employment and certification that it is under an obligation to make. 
    top

  47. Where do I get additional information on the fingerprinting process?

    You may contact the OSPRA office directly via regular mail, email, fax or by telephoning OSPRA during the telephone hours. Please note that any communication with OSPRA subsequent to the submission of your fingerprints MUST include your social security number. 
    top

  48. What if I got married and/or moved after I created my TEACH account?  Will my fingerprint results get matched to my TEACH account if my name or address has changed?

    There is no need to worry. Your fingerprint results are matched to your TEACH account using several different pieces of identifying information, such as, your social security number and your date of birth. You should know that if the information provided to MorphoTrust to verify your identity reflects a different name and/or address, and we can match you to an existing TEACH profile using other identifying information, we will update TEACH the new information. Your previous name and/or address will be reflected in your contact history in TEACH under your “Account Information.” 
    top

  49. What name should I use when I get fingerprinted (nickname, abbreviated name, married name, etc.)?

    Your identification documents must match the name that you use when you log into www.identogo.com to create your fingerprint application.
    top

Last Updated: May 6, 2016