Office of Teaching Initiatives Contact Information

TEACH Technical Help
Phone: (518) 474-3901, select option #3
Webpage:  TEACH Services

General Inquiries
Phone: (518) 474-3901
TTY relay operator for the hearing impaired: (800) 421-1220 (within NYS), (800) 855-2880 (nationwide)

Email: OTI Contact Form
Webpage: Topics A-Z

We highly recommend reviewing the Office of Teaching Initiatives (OTI) website before calling or sending an email, which may have the answers to your questions.

Phone Information

  • Hours: 9:00 a.m. - 4:00 p.m. EST Monday through Friday

Since OTI typically receives a high volume of phone calls, you may experience a wait time one hour or longer on the phone. If you call OTI, please log into your account TEACH before talking with the staff member and be prepared to take notes on paper or on your computer or other electronic device.

Office of Teaching Initiatives
New York State Education Department
89 Washington Ave., 5N EB
Albany, New York 12234

The Office of Teaching Initiatives (OTI) does not accept visitors. A box is available at the security desk to drop-off documents. The documents are collected from the box once a day.

An OTI staff member will not meet with you to receive your documents in-person. If your documents are acceptable, then they will be placed in line to be entered into TEACH; they will not be processed more quickly than documents sent through mail or email. Official transcripts must be in a sealed envelope from the institution of higher education. Workshop certificates must be fully completed and signed by the instructor.


Last Updated: January 28, 2020